Return Policy

100% Satisfaction Guranteed

We stand behind everything we sell. We want you to be completely satisfied with your purchase. Should you need to return an item, please review the complete details of our Return Policy below to determine if any special conditions apply.

Returned products must be in new condition. If you are returning a product listed below, please check to make sure your return meets the conditions described.

  • 1. Dresses and Accessories: Must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and must have the tags/lables intact and attached.
  • 2. If the product is defective, please provide a detailed explanation in the return package (see additional notes below).

    • Items that cannot be returned:

    • 1. Special Order items that were ordered specifically for you as indicated on the order form as well. Our sales will indicate you understand the item is not available for return or exchange. If your order is delayed from the original expected delivery date, you have the right to cancel your special order item.
    • 2. Personalized and dyed items are final sale, no returns, no exchanges.
    • 3. Outlet items are final sale, no returns, no exchanges.
    • 4. Perishables and personal care items are final sale with no returns, no exchanges.

Process for Returning Merchandise

Step1

Obtain a Return Merchandise Authorization (RMA) Number within 7 days from the date your order was gotten. Please note: returns will not be accepted without an RMA Number. RMA Numbers expire 30 days after the date they are created; the return will not be accepted if it is received after that time.

Please ask your account sales to creat an RMA Number or email to service@jusere.com

Step2

Once you got the RMA Number, you will receieve an email will address where you should ship your return. Please include a brief note describing the reason you are returning the merchandise and write the RMA# on the outside of the shipping package.

Important Note: For your protection, please send your return via a shipping service that can be tracked, such as Registered USPS, FedEx, DHL or UPS. Please be sure to keep your receipt, as well as the tracking information associated with item(s) returned. We cannot guarantee refunds for returns sent via a non- traceable method.

Step3

Once received at our facility, your return will be processed within 5 to 7 business days. Credits are processed upon confirmation and inspection of the return. You will receive an e-mail notification confirming your return has been processed. Please allow up to two billing cycles for the return credit to appear on your credit card statement.

Please note, credits are processed for the original cost paid for the merchandise and tax. Shipping and handling fees will not be refunded.

If you return an item in unacceptable condition we will not be able to process a refund and will therefore ship the merchandise back to you.

Products Exchanges

If you would like to exchange an item, please obtain an RMA Number for the original item you ordered and return it following the instructions above. The same terms and conditions apply as noted in the Return Policy above. We do not offer exchanges via mail, so please place a new order for an alternate item at your earliest convenience.

Defective, Damaged or Mis-shipped Items

For defective, damaged, or mis-shipped (item shipped was not item ordered) items, the issue must be reported within 7 days of receiving shipment. To report such items, contact our online customer service team immediately via the e-mail address listed on your invoice, or select the 'Contact Us' hyperlink located at the bottom of your shipment notification e-mail.

Depending upon stock availability, JUSERE will attempt to replace defective, damaged, or mis-shipped items. If a replacement cannot be issued, you will receive a refund for the purchase price plus shipping and handling fees for the item(s).

For all other items, shipping and handling fees will not be refunded. (Note: Refunds for the return shipping fee are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).

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